Shipping & Delivery

Shipping & Delivery Policy

Last Updated: 10 November 2025

This Shipping & Delivery Policy outlines the terms and conditions governing the fulfillment and delivery of your orders from Love In Reality and Luv Dept. By placing an order, you acknowledge and agree to the terms set forth below.

1. Order Processing & Fulfillment

1.1 In-Stock Items
Orders for confirmed in-stock items will be processed and shipped within 1-3 business days from the date of order confirmation and successful payment.

1.2 Pre-Order Items

  • Pre-order items are made-to-order and require an estimated 2-4 weeks for production and delivery to our warehouse.

  • All sales of pre-order items are final, subject to the cancellation terms below.

  • In the rare event that a pre-order item cannot be fulfilled due to discontinuation or manufacturer cancellation, we will notify you promptly and issue a full refund to the original payment method. We reserve the right to offer a suitable alternative product at our discretion.

1.3 Mixed Orders
If an order contains both in-stock and pre-order items, the entire order will be held and shipped complete once all items are available. We do not split shipments.

2. Split Shipment Requests

  • Customers may request a split shipment by contacting our Customer Service team prior to shipment.

  • The initial shipment fee will be waived for orders that qualify for free shipping. However, all subsequent shipping charges for split shipments will be borne solely by the customer.

3. Shipping Destinations & Methods

3.1 Hong Kong SAR

  • Shipping Provider: We partner with SF Express for all deliveries within Hong Kong.

  • Free Shipping Offer: Customers who purchase three (3) or more items in a single transaction are eligible for free standard shipping. This offer applies only to orders shipped within Hong Kong.

  • Delivery Timeframe: Standard delivery is 1-3 business days after dispatch. Delivery times are estimates and not guaranteed.

  • Self-Pickup: A self-pickup service from designated SF Express locations is available. The customer is solely responsible for retrieving their package from the chosen location. Details can be found on SF Express official website. 

  • Customer Responsibility: The store is not liable for any loss, damage, or additional fees incurred due to the customer's failure to accept delivery, provide an incorrect address, or failure to collect the package from a self-pickup point within the stipulated holding period.

3.2 International Shipping (Macau, Taiwan)

  • Shipping Provider: We ship via SF Express.

  • Shipping Charges: The free shipping offer does not apply to international orders. Recipient is responsible for paying all shipping and handling fees directly to the courier upon delivery.

  • Import Duties & Taxes: Any and all customs duties, import taxes, brokerage fees, or value-added taxes (VAT) imposed by the destination country are the sole responsibility of the customer. Our store has no control over these charges and cannot predict what they may be. We recommend you contact your local customs office for more information.

4. Important Disclaimers & Liabilities

  • Title & Risk: Title to and risk of loss for all products you order passes to you upon our delivery of the items to the carrier (SF Express).

  • Force Majeure: We are not liable for any delays in delivery or failure to perform our obligations due to causes beyond our reasonable control. This includes, but is not limited to, acts of God, war, terrorism, civil unrest, labor disputes, carrier delays, supply chain disruptions, and governmental actions.

  • Address Accuracy: It is the customer's responsibility to ensure the shipping address provided is complete and accurate. We are not responsible for orders lost or delayed due to incorrect or insufficient addresses provided by the customer.

  • No Rush Orders: We operate on a first-in, first-out basis and cannot accommodate rush orders or expedited processing for any items, including pre-orders.

For any questions regarding this policy, please contact us before placing your order.