Terms and Conditions

Terms & Conditions

Last Updated: 10 November 2025

Welcome, and thank you for your interest in We Fell In Love In Reality and Luv Dept. These Terms of Service ("Terms") are a friendly agreement between you and We Fell In Love In Reality / Luv Dept ("we," "us," or "our"). 

By visiting our Site and making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms. We encourage you to review them carefully.

1. Your Responsibilities & Account

To use our Site, you must be at least the age of majority in your jurisdiction. You agree to provide accurate and complete information when making a purchase and to use the Site only for lawful purposes.

2. Placing an Order

To ensure a smooth process, we kindly ask that you carefully review your order details—including product, colour, size, quantity, and shipping address—before completing your purchase. Once an order is submitted, we are unable to modify or cancel it, as our system begins processing it immediately.

3. Pricing & Payments

All prices are subject to change. In the rare event of a duplicate payment, we will gladly process a refund. Please note that the refunded amount will be for the product value, as any transaction fees charged by the payment platform are non-recoverable and will be deducted.

4. Shipping & Delivery

We are dedicated to delivering your order to you reliably. All orders are shipped via our partner, SF Express. For full details on shipping timelines, costs, and policies for your region, please refer to our dedicated Shipping Policy.

5. Returns & Exchanges

We stand behind the quality of our products. However, to maintain our curated offerings, all sales are final. We do not accept returns or exchanges for change of mind or sizing errors. Our Return & Exchange Policy details the limited circumstances under which an exchange or refund may be granted, such as genuine manufacturing defects.

6. Product Information

We make every effort to display the colours and details of our products as accurately as possible. However, slight variations may occur due to individual monitor displays. We appreciate your understanding.

7. Our Liability

Your use of the Site and its content is at your own risk. The Site and all products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or our products.

8. Respectful Use

We grant you permission to use the Site for personal, non-commercial purposes. We kindly ask that you do not misuse our Site or its content, including attempting to copy, reproduce, or exploit any material without our express written permission.

9. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or the law. The most current version will always be posted on this page, with the "Last Updated" date revised accordingly. Your continued use of the Site after any changes signifies your acceptance of the new terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

11. Contact Us

We are always happy to help. If you have any questions about these Terms, please do not hesitate to contact our team.

Thank you for taking the time to read our Terms. We appreciate your support and trust in We Fell In Love In Reality and Luv Dept.